Hey! Welcome to Dannny0117's Xbox Support Guide. A LOT of you have been struggling to find the right links to contact Xbox Support — so I put together this page to save you time and get your issue fixed as fast as possible. Bookmark this and share it with your friends!
Xbox Customer Support
These are the official ways to reach Xbox Customer Support for account, billing, and technical issues:
Xbox Live Policy & Enforcement Team (XBLPET)
The Xbox Live Policy & Enforcement Team handles bans, suspensions, and enforcement actions. Unlike Xbox Support, XBLPET has NO live chat or phone number — the only way to contact them is via a Case Review submission.
After submitting a Case Review, an XBLPET agent will review all available data, re-examine evidence, and consider any new information you provided. Note: Xbox device bans are NOT eligible for Case Review.
Why Was I Suspended or Banned?
Here are the most common enforcement action types and the Xbox policies behind them:
Game Sharing Bans
Abusing the Xbox Home Feature (Game Share) is against the Xbox Terms of Service. If you've been banned for this, no one can help you — including Support and XBLPET. Don't do it.
If this guide helped you, drop by the Discord and let me know! I'm active in there and might be able to give you some pointers.
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